The Telstra Business Centre on the Gold Coast is looking for motivated, passionate and driven individuals to join our great place to work! The role of lead generation is to generate a number of warm, quality leads through a trusted relationship with new and existing customers. You will be required to book appointments for our amazing sales teams over the phone utilising exceptional customer service skills.
This role would suit people who love to speak with customers on the phone and build rapport with them. A role that can be flexible and could align well with someone who wishes to work school hours so they can still organise school ‘drop offs’ and ‘pick-ups’. We are looking for a great team player, who has a positive attitude and an outgoing personality.
Key Duties / Responsibilities:
Contacting both new and existing customers across multiple industry verticals to create new, warm leads over the phone.
Book appointments for our sales team.
Build trusted relationships across multiple industries.
Maintain strong relationships with key customers.
Data entry and system management
Achieving set targets and objectives
Business administration tasks
Ensure high standards of professionalism and customer service.
Strong ability to build rapport over the phone
A professional approach to calling customers
Ability to handle customer objections
Strong communication skills
Proven appointment setting experience is desired but not essential
Problem solving skills
Agility and resilience
Proven experience in customer service delivery desired
Motivated, hard working, positive and adaptable attitude
We are a family driven organisation who are very passionate about and deeply value customer advocacy, trust & integrity, curiosity, friendship and professionalism. We ensure each of our family members (our people) are also aligned to these values and live and breath them daily.
As a great place to work we also offer:
If this sounds like the role for you, we want to hear from you.